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Shipping and Returns

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Answer

Orders from Dorel Juvenile Group can only be shipped to customers in the United States. We try our best to make sure that our customers receive their products in the most timely and inexpensive way possible. All orders placed with us are shipped as soon as possible. Please expect your order to be shipped within 5 business days.

Continental US:

UPS Ground: All orders ship for a flat fee of $6.95.

UPS Second Day Air: Shipping fee is calculated per item.

Alaska and Hawaii:

Ground shipping is not available.

UPS Second Day Air: Shipping fee is calculated per item.

UPS Second Day Air Shipping for U.S. Deliveries:

The transit time begins the first full business day after the package leaves our facility.

No P.O boxes or APO, FPO or DPO.

Dorel Juvenile Group delivers quality products to your door. If, for any reason, your shipment is not satisfactory, please follow our return policy. Returns can only be made within 30 days of receiving your product(s). Special Orders may not be returnable. Please contact customer service for more information.

We can process returns and refunds only for items purchased from Dorel Juvenile Group on Safety1st.com, CoscoJuvenile.com and EBbaby.com (EddieBauer.djgusa.com). To receive a refund all returned merchandise must be in original, re-saleable condition, free from scratches and defects. Once an item or an order has been shipped it cannot be canceled, you will have to process a general return.

Follow the simple directions below to make your return by mail:

  1. Contact our customer service group at (866) 925-9970 to process your return. Or if you placed your order using an account on our site, you can initiate your return on-line through the order history page.
  2. You will be given a return goods authorization (RGA) number within 48 hours. Along with RGA number you will receive a ship-to address to which you must send your merchandise.
  3. Be sure to include your RGA number with your merchandise. This number will be used to ensure that you receive your credit.
  4. Be sure to put ATTN: Internet Sales on your shipping label. If you initiate your return on-line, you will receive an email with a shipping label. Please use this label to ensure your return is correctly processed.

All items returned to Dorel Juvenile Group must be accompanied by the Return Goods Authorization number provided by customer service. In the event you return an item without the Returns Good Authorization number, you will not receive credit. Include all original packing materials, manuals and accessories with the product to avoid any additional fees. You are responsible for all freight/shipping charges.

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note, we will refund shipping costs only if the return is a result of our error. In other cases, return postage will be paid by you. We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. No cash refunds will be provided.

 

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